The first step is to understand the problem you are trying to solve with eLearning, and what success will look like. To do that, we’ll craft a measurable business goal.
Once we agree on the goal, we will ask what specific actions people need to take on the job to achieve that goal. These actions become performance-based learning objectives.
After we ask, “What do people need to do?” it’s just as important to ask, “Why aren’t they doing it?” This question helps us uncover common mistakes and misunderstandings.
After learning what people need to do, and why they’re not doing it, we can brainstorm eLearning activities that help people practice the right actions and avoid the wrong ones.
Ideally, we’ll have representative learners try out the practice activities we’ve created, and give us early feedback on what’s working well and what can be improved.
It might sound surprising, but writing content is the last thing we do in the process. The content supports the eLearning activities, not the other way around!
Learners craft an email that is attorney-client privileged
Watch itTry it
Learners read a story, and then try to achieve a different outcome
Learners have one minute to check for mistakes in four draft emails
“The beating of my heart is a drum, and it's lost, and it's looking for a rhythm like you”